Privacy Policy

Your privacy matters to us. At Front Porch & Garden, protecting your personal information is fundamental to how we operate. This Privacy Policy explains what information we collect when you visit our website or contact our business, how we use that information, and the steps we take to keep it secure. We believe in transparency — you deserve to understand exactly how your data is handled.

As a locally owned lawn care and landscaping company serving Shreveport, Bossier City, and the surrounding areas of Northwest Louisiana, we handle the information you share with us responsibly and in compliance with applicable Louisiana and federal laws.

Information We Collect

We collect information in several ways to serve you better and maintain our website effectively.

Information You Provide Directly

When you contact Front Porch & Garden, fill out a service request form, send us an email, or call our office, you may provide personal information such as:

• Your name and contact details (phone number, email address, mailing address)
• Information about your property and the services you need
• Scheduling preferences and service history
• Payment and billing information

This information helps us respond to your inquiries, schedule services, and provide lawn care and landscaping services tailored to your property.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address and browser type
• Pages you visit and time spent on each page
• How you navigate through our website
• Referring website or search engine used
• Device information (operating system, screen resolution)
• Cookies and similar tracking technologies

This data helps us understand how visitors use our site and allows us to improve your experience.

Third-Party Services

We use third-party tools and services that may collect information about your visit, including:

• Analytics Platforms: Google Analytics and similar services track website traffic and user behavior to help us understand what content is most valuable to our visitors
• Booking & Scheduling: Appointment requests may be processed through our third-party scheduling provider (GlossGenius)
• Hosting and Security: Our website is hosted on secure servers with built-in security monitoring
• Email Communications: If you contact us or subscribe to updates, your email may be managed through third-party email service providers

How We Use Your Information

Front Porch & Garden uses the information we collect for specific, legitimate purposes.

Providing Lawn Care & Landscaping Services

• Responding to service requests and inquiries
• Scheduling and confirming appointments
• Preparing for and conducting on-site service visits
• Managing client accounts and service history
• Billing and payment processing
• Communicating about your scheduled services

Website Operations and Improvement

• Maintaining website security and preventing fraud
• Diagnosing technical problems
• Analyzing website usage patterns
• Improving website functionality and user experience
• Personalizing your experience when you return to our site

Communications

• Sending appointment confirmations and reminders
• Providing updates about your scheduled services
• Sharing relevant seasonal lawn care tips or company announcements
• Responding to your questions or feedback

We do not use your information for marketing purposes without your explicit consent.

How We Protect Your Information

We take reasonable steps to protect the information you share with us.

Security Measures

• Encrypted Connections: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers
• Secure Data Storage: Client information is stored on secure, password-protected systems with restricted access
• Access Controls: Only authorized team members with a legitimate need have access to your personal information
• Regular Updates: Our systems are regularly updated and monitored for security vulnerabilities

While we implement strong security measures, no website or data transmission is completely immune to risk. We cannot guarantee absolute security, but we continuously work to maintain the highest practical standards of data protection.

Sharing Your Information

Front Porch & Garden does not sell, trade, or rent your personal information to third parties.

When We May Share Information

We may disclose your information only in these limited circumstances:

• Legal Requirements: When required by law, court order, subpoena, or regulatory authority
• Service Providers: We share information with vendors who assist us (such as our booking platform, payment processors, or website hosting) under strict confidentiality agreements
• Law Enforcement: If we believe disclosure is necessary to protect legal rights, safety, or property
• Business Transfers: In the event of a business transfer, sale, or restructuring, your information would be handled as part of that process

Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to Front Porch & Garden’s website and communications. We are not responsible for the privacy practices of external websites and encourage you to review their policies independently.

Your Rights and Choices

You have rights regarding your personal information.

Accessing and Updating Your Information

You may request to access, review, or correct personal information we hold about you. Contact us directly using the information below to make such a request.

Opting Out of Communications

If you receive promotional or informational emails from us, you can opt out at any time by clicking the unsubscribe link in those messages or by contacting us directly.

Cookie Management

Most browsers allow you to control or delete cookies. You can adjust your browser settings to refuse cookies, though some website features may not function properly without them.

Louisiana Privacy

We comply with applicable Louisiana state privacy laws in the collection, use, and protection of your personal information. If you are a Louisiana resident and have questions about your privacy rights under state law, please contact us directly.

Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Front Porch & Garden

Shreveport, Bossier City & Surrounding Areas — Northwest Louisiana

Phone: (318) 602-9648

Email: frontporchandgarden@gmail.com